1. Introduction
We are committed to protecting your privacy and handling personal information in a responsible and transparent manner. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including but not limited to:
- Name
- Contact details (such as phone number and email address)
- Business or organisation details
- Information submitted through our website contact forms
- Any other information you choose to provide to us
We do not collect sensitive information unless it is required by law or provided voluntarily and with consent.
3. How We Collect Personal Information
Personal information may be collected when you:
- Contact us via our website, email, or phone
- Submit an enquiry or request a quote
- Engage our services
- Interact with our website (such as through cookies or analytics tools)
4. Use of Personal Information
We use personal information for purposes including:
- Responding to enquiries and providing services
- Communicating with clients and prospective clients
- Managing and improving our services
- Meeting legal, regulatory, or contractual obligations
We will not use personal information for purposes unrelated to our business activities without consent, unless required or authorised by law.
5. Disclosure of Personal Information
We may disclose personal information to:
- Employees and contractors as required to provide our services
- Service providers who assist with business operations (such as IT or website hosting providers)
- Government authorities or regulators where required by law
We do not sell or rent personal information to third parties.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and administrative safeguards appropriate to the nature of the information held.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, out of date, or incomplete. Requests can be made using the contact details below.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to improve user experience and website performance. These tools may collect non-identifying information such as browser type, pages visited, and time spent on the site. You can disable cookies through your browser settings if you prefer.
9. Complaints
If you believe we have breached your privacy or the Australian Privacy Principles, you may contact us using the details below. We will investigate complaints and respond within a reasonable timeframe.